Incremental Innovation is Great…Until it Harms Your Business

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In the ‘Innovator’s Dilemma’, the Harvard Business School professor, Clayton Christensen, states that the best route to success is to listen to your clients, but at the same time the problem is that listening to your clients is also one of the main reasons why businesses fail, especially in the field of technology. How can that be and what does that have to do with law firm innovation? Read on.

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